Carrot Paws respects your privacy. This page explains what personal information may be collected when you use our website, contact us, place an order, or sign up for updates.
Who we are
Carrot Paws is a UK-based sole trader selling dog accessories and story content online. You can contact us at support@carrotpaws.com. We are the data controller for the personal information described in this policy.
Information we may collect
- Contact details you send to us, such as your name, email address, and message.
- Order and delivery details needed to process purchases, including your name, address, and email.
- Payment information handled securely by Stripe. We do not store full card details.
- Email address if you subscribe to our newsletter via Mailchimp.
- Basic website analytics such as pages visited and device/browser type, collected by Plausible Analytics (see below).
How we use information and our lawful basis
- Processing orders and delivery - necessary for the performance of a contract with you.
- Replying to enquiries and support requests - our legitimate interest in responding to customers.
- Sending newsletter updates - based on your consent, given when you subscribe.
- Website analytics - our legitimate interest in understanding how the site is used. We use Plausible Analytics, which is cookieless and does not track individuals across sites.
- Legal, tax, accounting, and fraud-prevention obligations - compliance with a legal obligation.
Third-party services we use
We share information only where needed to run the business:
- Stripe - payment processing. Stripe Privacy Policy
- Mailchimp (Intuit) - email newsletter. Your email address is stored on Mailchimp's servers. Mailchimp Privacy Policy
- Plausible Analytics - privacy-friendly website analytics. No cookies are set; no personal data is stored. Plausible Privacy Policy
- Netlify - website hosting. May log IP addresses and request data for security purposes.
- External services such as Patreon, Instagram, Facebook, and TikTok have their own privacy notices which apply when you visit them.
How long we keep information
We keep personal information only for as long as needed for the reason it was collected, including legal, accounting, support, and fraud-prevention purposes. Order records are typically retained for 6 years in line with HMRC requirements.
Your rights
Under UK GDPR you have rights to access, correct, delete, restrict, or object to the use of your personal information, and the right to data portability. You also have the right to withdraw consent at any time (for example, by unsubscribing from our newsletter). To exercise any of these rights, contact us at support@carrotpaws.com.
Complaints
You can contact us first so we can try to help. You also have the right to complain to the UK Information Commissioner's Office (ICO).